DHL Reviews

very kind courier & called me straight away when facing problems

After my delivery has been delayed several times, I called up requesting updates. I was informed it would not be delivered today (Friday) and was told the next available date is Monday. I THEN get a text an hour or so later saying the item was out for delivery with the courier. I called up to verify this and was told that the item had been UNLOADED as per the request to move the delivery to Monday! Honestly unbelievable. Hours spent on the phone completely and utterly wasted. Useless staff. The only person who attempted to resolve the issue has been Cat but unfortunately she is let down by every other absolutely awful customer service agent which made sorting the problem out impossible. Would never use DHL again.

Your parcel 60120146938976 is out for delivery today 12th May; waited in all day no delivery; another completely abysmal and useless courier.

I had a parcel delivered to Brazil from South Africa,it was supposed to be delivered yesterday 11/05/23 it did not arrive. I have tried dhl messaging facility,only to get a totally irrelevant answer. I tried calling,press the English option, they answer in Portuguese, I speak ,they pit the phone down. I have emailed 6 people in Brazil and South Africa since yesterday. No response. Tracking says the parcel has left Fortaleza and out for delivery....I have just managed to get a response from 1 person saying it hasn't left Sau Pauo!!! Might leave in the next 4 days!!!! Who is going to pay my expenses sitting here for another week??? Totally useless...the worst is they should not inform you incorrect information when tracking. Basically none of their systems work at all.

Never had a worse customer experience. Zero chance of contacting them and very small chance of getting your delivery on time.

> 90% bad reviews. Do not use this company - Look at the catastrophic reviews. It is better they are forced out of business and the staff and equipment transferred to a competent organisation.
Ordered an item on 2/5/2023 on 2 day express delivery - last scanned on the 5/5/2023 apparently. I still have not got item on the 11/5/2023. No communication with the seller, no sense of responsibility or urgency and seem to want to make it my problem.

Worst delivery company. They had the parcel for a very long time before they made any attempt to deliver with almost no communication. The parcel also required a signature since it was expensive, no one was home so they signed the delivery themselves and left it outside.

DHL are set up to be helpful giving up to date information about your parcel, sadly the failure is in the accuracy of the delivery times they provide. Two parcels in two days, both arrived up to 40 minutes early - great if you are at home all day, but if you are not and plan to be back for the collection hour and they turn up early - you’ve missed your parcel and wasted your time!!! Recommend you leave an hour either side of their delivery time to ensure you get your parcel. Needless to say you never get to talk to someone about it.

The fact they have 91% 1 star reviews says it all. Claimed to have attempted delivery when they categorically hadn’t (I was standing at the door at they time they claimed they had delivered and have CCTV covering my house). I don’t mind mistakes but telling me lies when I know they’re lies is just disingenuous. I’m waiting for their evidence that they did attempt delivery and will happily stand corrected if I’m wrong but if I am I must be living in a parallel dimension.

Excellent service. My package left Los Angeles USA on the 10th May and was delivered to me in the UK ahead of schedule on the 12th May. What other courier company could do this so quickly? Non is my guess. Wouldn’t hesitate to use DHL again!

DHL decided to send my Italy-bound package of USPS mail to secondary inspection, changed the tracking number - without notifying me, and now considers the the package delivered - but It hasn't even left the US.

The DHL Security inspection phone number they give goes to an answering machine with no mention of DHL and says "please leave a message".

I can't even begin to express how so pissed off I am at DHL right now

Do not use this company - Incredible they are still in business.
Ordered an item through Amazon from a company that decided to use DHL. DHL web site indicate the parcel has been in Glasgow since 05/05/2023. On 12/05/2023 I still haven't got my item. Communication with DHL is so difficult, they have no sense of responsibility or urgency and do not communicate when the package is likely to arrive.
I will update this review when my parcel arrives

I was told my package would come 2 days early but it kept becoming a problem. Days later they keep moving my estimate date. I'm so frustrated and I will never use delivery from them again. Still have not receive my package.

Charged 140 pounds for delivery AND THEN is asking for an EXTRA 125 pounds to pass the customs check in the delivering country. I would have never chosen this service if I knew the hidden cost would be THIS HIGH.

Driver came before schedule time and posted a card through the door saying that nobody was at home.
Absolutely rubbish service